Responsible Play

At Onecricket, we are committed to protecting our players. We recognize that sometimes people may not have all the resources necessary to be able to manage their play in a productive, responsible manner. Therefore, we offer proactive tools and support meant to encourage healthy player behavior and deliver positive player experiences.

Self-Exclusion

If you wish to disable your account for any reason, you can reach out to Customer Support for assistance

  • You will not be able to access your Onecricket account and not join any contests.
  • We will suppress your email address (the one you signed up with) from receiving additional, personally directed promotional or marketing messages. Please allow up to 24 hrs to be removed from any promotional e-mails.

 

Additionally, we recommend that you contact any other daily fantasy sports sites you may play with and request an exclusion from there as well.

Parental Controls

Onecricket verifies all accounts for age and eligibility. If minors under 18 have access to your computer and/or personal information, please consider installing parental control software to prevent access to Onecricket and other age-restricted sites. If you believe a minor is playing on Onecricket, please contact customer support here. If a minor is found playing on Onecricket, then that account will be closed.

Need additional help?

We consult with various organizations – such as the National Council for Problem Gambling (NCPG) and the National Center for Responsible Gaming - that cover a wide array of consumer protection issues, including problem play, to discuss our policies and ways in which they can remain aligned with the ever-evolving needs of our customer.

If you have additional concerns about managing your play on Onecricket or gaming anywhere else - or if you’re concerned about a friend or family member – NCPG offers support and counseling referrals that may help you through personal, gaming-related issues. The NCPG operates a 24-hour confidential toll-free helpline that you can reach by phone or text at 1-800-522-4700 or chat at ncpgambling.org/chat.